Duties

As a Supervisory IT Specialist, you will:

• Responsible for areas such as website consolidation, strategy, and modernization, and leads the user experience and third-party tool management, as well as information technology (IT) management policy relating to web and new media. Work closely with Operating Administrations (OAs) and OST staff to monitor accountability and responsibility in all areas of web and new media.
• Responsible for digital services and management activities related to web projects between the Office of the Chief Information Officer (OCIO) and Departmental Operating Administrations (OAs).
• Participates and supports agency-wide web initiatives, tracking of Departmental web sites to ensure adherence to agency and federal government standards in accessibility, user experience, security, and other web best practices for engagement such as search engine optimization (SEO) and writing for the web in plain language.
• Ensure web governance and increases awareness of Departmental shared services and digital service tools to promote user engagement.
• Support the Department’s web customers, leveraging the OCIO Drupal content management system, and is responsible for the management and adoption of third-party tools for a logical, user focused digital experience using but not limited to tools that include email marketing, accessibility, usability, security, analytics, and user experience and engagement. Multi-tasks several high-priority work streams and delivers on time for Departmental customers, leveraging project management methodologies in daily practice.
• Perform all supervisory authorities for staff under the position’s purview. Making decisions on work problems presented by team leaders, or similar personnel, or by contractors; Plans and establish the work schedules, deadlines, and standards for acceptable work; coordinate and integrate contractor work schedules and processes with work of subordinates or others; makes assignments based upon the difficulty/complexity, the type of work and the employee capabilities. Reviews, accepts, or rejects work accomplished. Develops performance standards. Ensures training and development needs of the employees are met. Hears and resolves employee complaints and refers the more serious unresolved cases to the next appropriate level. Recommends action in serious disciplinary cases and those involving employees. Interviews candidates for positions and makes selection. Makes decisions on work problems presented by staff. Periodically reviews job descriptions of subordinates for currency and accuracy; reports detailing of employees to jobs other than their own; initiates or participates in review and improvement of work methods. Makes or approves selections for subordinate nonsupervisory positions; and determines whether contractor performed work meets standards of adequacy necessary for authorization of payment. Advises the Deputy Director of issues/potential issues that could embarrass the Department, meets with senior level staff with Deputy Director to discuss these issues.
• Serve as the Contract Officer’s Representative (COR) on contracts relating to strategic communications, web and new media supporting the Enterprise Delivery Platform Team business analytical program activities and projects

The ideal candidate is a seasoned professional, motivated self-starter with an expertise in website consolidation and modernization, user experience, third party tool management, information technology (IT) management policy relating to web and new media, and IT strategic direction.

PLEASE NOTE: This announcement establishes an open continuous (1 year) vacancy announcement. Given our continuing need for top professionals in this field, we will review applications on an as needed basis.

Requirements

Conditions of Employment

You must be a U.S.Citizen and eligible for consideration.You must meet specialized experience to qualify.Required documents must be submitted by the closing date.Submit application and resume online by 11:59 PM EST on the closing date.CONDITIONS OF EMPLOYMENT:

• SELECTIVE SERVICE: Males born after 12/31/1959 must be registered for the Selective Service.
• GOVERNMENT TRAVEL CARD: This position involves travel. A government contractor-issued travel card will be issued and must be retained for official business only.
• SUPERVISORY PROBATIONARY PERIOD: You must complete a one-year supervisory probationary period (unless already completed).
• PROBATIONARY PERIOD: You must complete a one-year probationary period (unless already completed).
• TIME-IN-GRADE: Federal applicants must have served 52 weeks at the next lower grade in the competitive or excepted service in the executive branch to satisfy time-in-grade restrictions contained in 5 CFR 300, Subpart F.
• DEU REQUIREMENTS: Applicants selected under delegated examining procedures may be required to successfully complete a one-year probationary period (unless already completed).

Qualifications

To meet the minimum qualifications for this position, you must meet the specialized experience requirements for the grade at which you are requesting consideration.

To qualify for the Grade 14, you must have at least one year of experience equal or equivalent to the GS-13, it must include:

• Experience developing and executing web development projects and task planning for organization.
• Experience in the planning, development, and executing of web and media information that are essential to the maintenance of web services within an organization.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Compliance- Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance.
2. Technology Awareness - Knowledge of developments and new applications of information technology (hardware, software, telecommunications), emerging technologies and their applications to business processes, and applications and implementation of information systems to meet organizational requirements.
3. Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.

For all types of consideration, experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

All applicants must meet all qualification requirements by the closing date of this announcement.

Education

Individual Occupational Requirements for the 2210 Information Technology Management Series, for GS-5 and above: For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Additional information

This announcement may be used to fill additional positions if similar vacancies occur within 90 days of the issue date of the referral certificate.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

DESCRIBING YOUR EXPERIENCE: PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. If your resume/ application does not support your questionnaire answers, we will not allow credit for your response(s). Your resume must contain sufficiently detailed information upon which to make a qualification determination. Please ensure that your resume contains specific information such as position titles, beginning and ending dates of employment for each position, average number of hours worked per week, and if the position is/was in the Federal government, you should provide the position series and grade level. 

To compete with U.S. Citizens:  If you meet the qualification requirements, your application will be placed in one of two categories: Qualified and Well Qualified which is based upon your responses to the vacancy questions. Within these categories, applicants eligible for veteran's preference that have provided supporting documents will receive selection priority over non-veterans. The top rated applications will be reviewed for the quality of your experience, education and training relevant to the position.

To compete with other competitive status government employees: If you meet the qualification requirements, your application will be scored based upon your responses to the vacancy questions. The top rated applications will be reviewed for the quality of your experience, education and training relevant to the position. If referred, all relevant documents including performance appraisals and awards submitted with your application package will be forwarded to the hiring official for review.

Eligible Federal employees also seeking consideration for noncompetitive reassignment for this position must indicate interest in the assessment. Noncompetitive federal candidates must have competitive status on a SF-50, meet minimum qualifications, have served at the same grade or higher, and held or exceeded the promotion potential of this position.

All applicants:  Your application will be rated on the extent and quality of your experience, education and training relevant to the position. The answers you select in the on-line process must be substantiated in your application package. If upon review, it is determined that your described work history, competencies, and/or supporting documents do not support your answer choices, your application may be updated on your behalf or you may not be referred to the selecting official. Please ensure that your work history provides enough details to support your answers. The Automated Staffing Office is ultimately responsible for determining your final rating.

You may preview questions for this vacancy.